# Frequently Asked Questions (FAQ)

### **Installation and Wallet Creation**

**Q: Where should I download CornWallet?**\
A: To ensure security, please download CornWallet exclusively through the official Apple App Store channel. You can search for "CornWallet" in the App Store or visit our official website for the download link. Do not download the app from unverified third-party sources.

**Q: What should I do if I forget my mnemonic phrase?**\
A: Unfortunately, if you lose your mnemonic phrase, no one, including the CornWallet team, can help you recover your wallet and assets. The mnemonic phrase is the sole credential for your assets. This is why we repeatedly emphasize the importance of physical backups and secure storage.

**Q: Can I use the same wallet on multiple devices?**\
A: Yes, you can. Download CornWallet on any new device, then select "Import Wallet" and use your mnemonic phrase to restore and sync your wallet data.

### **Transactions and Assets**

**Q: Why did my transaction fail?**\
A: The most common reason for failed transactions is insufficient Gas fees. Ensure that your wallet has enough native tokens (e.g., ETH on the Arbitrum network) to cover network fees. Other possible reasons include network congestion or smart contract errors. You can try increasing the Gas fee and resubmitting the transaction later.

**Q: How long does a transfer take?**\
A: Transaction confirmation time depends on the blockchain network you are using and its congestion level. Typically, transactions are completed within a few seconds to a few minutes. You can check the real-time status using the transaction hash (TxID) on a block explorer.

**Q: I sent tokens to the wrong address. Can the transaction be reversed?**\
A: Transactions on the blockchain are irreversible. Once a transaction is confirmed, it cannot be canceled or reversed. Therefore, always double-check the recipient address before sending assets.

## Quantitative strategy

**Q: Will the 1200 USDC paid to activate the vault be refunded?**

**A:** This 1200 USDC is a one-time fee for activating the vault and will not be refunded.

**Q: I submitted a copy trading application. Why hasn't trading started yet?**

**A:** After submitting your application, you need to wait for the quantitative team to complete the review process. The review time usually depends on the team's workflow. Once your application is approved, your account will automatically begin copying trades. If the waiting time is too long, please contact the team through the channel where you obtained the business code for consultation.


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